STORE POLICY

Customer Care

This procedure is to be followed by all employees who have contact with customers.

The goal of this procedure is to:

ensure that our customers receive the best possible service
exceed our customers’ expectations
understand our customers’ needs
build long-term relationships with our customers based on trust, respect, and confidence

With that in mind, we ask that you:

• be polite to our customers and respect their time
• handle customer service inquiries on time
• be patient and attentive when dealing with customers
• use positive language when communicating with customers
• keep confidential information about our customers to yourself
• cooperate with other customer service representatives to ensure that each client receives the best service possible
• resolve conflicts in a professional manner
• adhere to the company policy
• take responsibility for your actions
• use proper grammar and spelling when communicating with customers
• be proactive in offering assistance and solutions to customers
• thank clients for their business
• do everything in your power to resolve any issues
• make sure that every customer’s experience is a positive one from start to finish

We would like to thank you in advance for following our customer service policy and contributing to a positive customer experience.

Privacy & Safety

We view the security of our customer's data as paramount. Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data.

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards.

Wholesale Inquiries

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Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments